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At Umami Flavours Private Limited (“Umami”, “we”, “our”, “us”), we are committed to delivering fresh meat, seafood, poultry, eggs, and related products to your doorstep in a safe and timely manner. This Shipping & Delivery Policy outlines how we handle deliveries.

1. Serviceable Areas

• We currently deliver only within specific serviceable locations.
  
  
• You can check availability of delivery by entering your pin code/address in the App.
  
  
• Orders placed outside our serviceable areas will not be accepted.
  
  

2. Delivery Timelines

• Orders are typically delivered within the same day, based on slot availability.
  
  
• Delivery time may vary depending on:
  
  
  • Location of delivery.
    
    
  • Product availability.
    
    
  • Traffic, weather, or other unforeseen circumstances.
    
    
• Estimated delivery time will be shown at checkout.
  
  

3. Delivery Process

• Customers must ensure correct delivery address and contact details are provided at the time of placing the order.
  
  
• Our delivery partner will attempt to contact you if required.
  
  
• If the customer is unavailable at the time of delivery, the order may be marked as delivered or cancelled (non-refundable in such cases).
  
  

4. Delivery Charges

• Delivery charges, if applicable, will be displayed during checkout.
  
  
• Free delivery may be offered for orders above a certain value (as per promotional offers or company policy).
  
  

5. Packaging & Safety

• All products are packed under hygienic conditions to maintain freshness.
  
  
• We follow food safety and cold chain protocols to ensure the products reach you in good condition.
  
  

6. Delayed Deliveries

• While we strive to deliver within promised timelines, delays may occur due to external factors beyond our control (traffic, strikes, natural calamities, etc.).
  
  
• In case of a significant delay, customers will be informed via call/SMS/App notification.
  
  

7. Failed Deliveries

Delivery may fail in the following situations:

• Incorrect/incomplete address provided.
  
  
• Customer not reachable or unavailable at the time of delivery.
  
  
• Refusal to accept order without valid reason.
  
  

In such cases, no refund will be issued.

8. Contact Us

For questions or delivery-related concerns, contact:

Umami Flavours Private Limited
Email: info@umamiflavours.com
Phone: +91 – 8790902444
Address: Flat No 203, Siri Sampada Avni, Turkayamzal, K.v.rangareddy, Rangareddy, Telangana, India, 501510.