Last Updated: 2nd September 2025

Welcome to Umami Flavours Private Limited (“Umami”, “we”, “our”, “us”). By downloading, accessing, or using our mobile application (“App”) and services, you (“user”, “customer”, “you”) agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Eligibility

• You must be at least 18 years old to use our services.
• By using the App, you confirm that you are legally capable of entering into binding contracts under applicable laws.

   

2. Services

• Umami provides fresh meat, seafood, poultry, eggs, and related products delivered to your doorstep.
• All orders are subject to availability, serviceable areas, and delivery schedules.
• We reserve the right to modify, suspend, or discontinue certain products or services without prior notice.

   

3. User Account

• To place orders, you may be required to create an account with accurate personal details.
• You are responsible for maintaining confidentiality of login credentials and for all activities under your account.
• Umami reserves the right to suspend or terminate accounts in case of fraudulent, abusive, or unlawful activity.

4. Orders and Payments

• Orders can be placed via the App, subject to confirmation by Umami.
• Prices displayed are inclusive of applicable taxes, unless stated otherwise.
• Payments can be made through online payment methods integrated in the App.
• Once placed, confirmed orders cannot be cancelled after processing.

   

5. Delivery

• We strive to deliver orders within the estimated delivery time. Delays may occur due to traffic, weather, or unforeseen circumstances.
• Customers must ensure correct delivery details are provided. Umami will not be responsible for delays or failed deliveries due to incorrect addresses.
• Delivery charges, if any, will be displayed during checkout.

   

6. Product Quality and Returns

• We maintain strict hygiene and quality standards. Products are freshly packed before delivery.
• Since meat, seafood, and perishable items are non-returnable, returns are accepted only in case of:
  • Wrong item delivered
  • Damaged or spoiled product at the time of delivery
• Issues must be reported to customer support within 2 hours of delivery, with photos as proof.

   

7. Refunds

• Refunds (if applicable) will be processed to the original payment method within 7–10 working days.
• Umami reserves the right to approve or deny refund requests after verification.

   

8. Prohibited Use

You agree not to:

• Misuse the App for fraudulent or unlawful purposes.
• Attempt to modify, reverse-engineer, or hack the App.
• Engage in abusive behavior towards delivery staff or customer support.

   

9. Intellectual Property

• All content, logos, trademarks, and materials on the App belong to Umami Flavours Private Limited.
• You may not copy, distribute, or use our content without prior written consent.

   

10. Limitation of Liability

• Umami shall not be liable for indirect, incidental, or consequential damages arising from use of our services.
• Our liability for any valid claim will not exceed the amount paid by you for the disputed order.

   

11. Privacy Policy

Your personal information is handled in accordance with our [Privacy Policy]. By using the App, you consent to such collection and use.

12. Changes to Terms

Umami reserves the right to update or modify these Terms at any time. Changes will be effective once updated on the App. Continued use constitutes acceptance.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Hyderabad, Telangana].

14. Contact Us

For questions, complaints, or feedback, contact us:
Umami Flavours Private Limited
Email: info@umamiflavours.com
Phone: +91 – 8790902444
Address: Flat No 203, Siri Sampada Avni, Turkayamzal, K.v.rangareddy, Rangareddy, Telangana, India, 501510.: